Frequently asked Questions

1. Forgot Password? This will give you access to your user account again.

   If you have forgotten your password, you can request a new password under "Forgot your password?". Simply enter your email address and click on "Send email". Afterwards you will receive a confirmation email with the link to change your password and regain access to your account. You will find all further information on the procedure in the confirmation e-mail, which will be sent to your e-mail address you have entered.
   ATTENTION: Please also check your junk mail or spam folder in your e-mail program to see whether the e-mail from office@witasek.com did not end up there.
   If you have any questions or problems, please contact our support via  E-Mail office@witasek.com or by phone +43 (0) 4276 3230-324. We would be happy to help you...

2. My user account is inactive, how can I reactivate it?

   If your user account is inactive, please contact our support by E-Mail office@witasek.com or by phone +43 (0) 4276 3230-324. After establishing your identity (e.g. with a copy of your ID), we will be happy to reactivate your online shop account for you

3. How can I delete my customer account in the online shop?

   The customer account can only be deleted in writing (including a copy of ID) to office@witasek.com or by post to Witasek PflanzenSchutz GmbH, Witasek Allee 2, 9560 Feldkirchen in Carinthia. After your request for deletion has been received, your data will be checked and, after correct identity, your customer account in the online shop will be deleted by us - subject to statutory retention periods. After deletion, we will inform you about it. If your customer account is deleted, it can no longer be restored and the customer account is irrevocably deleted.

4. How much are the shipping costs?

   The shipping costs are based on the weight of the item and are automatically calculated by the system.
   Minimum freight costs Austria: € 6.00 including VAT.
   Minimum freight costs Germany: € 13.92 including VAT.
   All other shipping costs can be found under the menu item Payment and dispatch costs.

5. Which countries are the goods in the online shop shipped to?

   Orders in our online shop can be delivered to Austria or Germany. For all other countries we offer in the shopping cart the possibility to get an offer for the selected products under the button "Request offer". After we have received the request, you will receive a non-binding offer via email regarding the value of the goods and the shipping costs.

6. Are goods also shipped to other EU countries and outside the EU?

   Yes. If you want to order from another country and the delivery location is not Austria or Germany, you can do so by phone +43 4276 3230, by fax +43 4276 2088-399 or by E-Mail office@witasek.com. We also give you the opportunity of requesting an offer for the selected products in the shopping cart under "Request an offer". After we have received the request, you will receive a non-binding offer on the value of the goods and the shipping costs by email. If you have any further questions, please do not hesitate to contact us.

7. How does the dispatch of products requiring certificate of expertise work?

   If you have a product in your shopping cart that requires proof of specialist knowledge, this will be shown for the respective product. These products may only be sold within Austria.

8. How do I recognize products that are subject to proof of expertise?

   Products that require a certificate of competence are marked with the note "certificate of competence is required". The information is also shown again in the shopping cart.
   
   Note in the shopping cart for the product:
   

9. How does the shipment of bulky goods that do not fall into the specified weight classes work?

   For products that are marked as bulky goods, no shipping costs can be calculated in the web shop. Here in the shopping cart we offer you the opportunity to obtain an offer for the selected products under "Request offer". After we have received the request, you will receive a non-binding offer by email regarding the value of the goods and the shipping costs incurred. You can also make your request by phone +43 4276 3230, by fax +43 4276 2088-399, by email office@witasek.com or via our contact form.
   

10. Which products are bulky goods?

    Bulky goods include those products for which, due to their weight or size, a separate shipping offer must be obtained from the forwarding carrier.

11. How do I recognize products that are bulky goods?

    Products that fall under bulky goods are marked with the note "Bulky goods are transported exclusively by carrier. " The information is also shown again in the shopping cart.
    
    Note in the shopping cart for the product:
    

12. How can I order products that are marked as bulky goods?

    If you have products in your shopping cart that are bulky goods, you have the option of requesting an offer in the shopping cart under "Request offer". After the request has been send, you will receive a non-binding offer about the value of the goods including the shipping costs by email within few days.

13. How does payment work in the online shop?

    Payment by invoice: When purchasing on account, you have 10 days from receipt of the invoice to pay the invoice amount without deduction.
    ATTENTION: Our goods are shipped with a delivery note. The invoice will be sent separately by email or post.
    All information about payment can be found under the menu item Payment and dispatch costs.

14. Is there a minimum order value?

    Yes. The minimum order value in the online shop is € 50.00 (including VAT) without shipping costs.

15. Why can I not have my web shop order done?

    There can be several reasons why you cannot complete your order in the online shop and why the "Checkout" button is inactive.
    
    Minimum order value not reached: The minimum order value of € 50.00 (including VAT) was not reached. The message is displayed in the shopping cart as follows:
    
    In order to be able to request a quotation, it would be possible to increase the quantity of the products in the shopping cart or you order additional products and thus arrive at the required goods value.
    
    Maximum weight exceeded: Products that exceed a maximum weight can no longer be sent by default.
    The weight restrictions are as follows: PALETTEN shipping Austria up to 300 kg; PALLET shipping Germany up to 600 kg;
    The message is then displayed in the shopping cart as follows:
    
    In this case, we offer you the option of requesting an offer in the shopping basket under "Request offer". After we have received the request, you will receive a non-binding offer by email regarding the value of the goods and the shipping costs within a few days.
    All other weight classes, as well as the associated shipping costs, can be found under the menu item Payment and dispatch costs.
    
    No delivery to target country: Not all products can be shipped to every country. These products are labeled "No international shipping." Mistake. For example, crop protection products are only sent to a delivery address in Austria. This products are marked with the note "No international shipping. Delivery only within Austria."
    The message is then displayed in the shopping cart as follows:
    
    Note in the shopping cart for the product:
    

16. What happens with the "Request offer" button in the shopping cart?

    With the button "Request offer" in the shopping cart we offer you the opportunity to receive a non-binding offer about the content of your shopping cart. After we have received your request, you will receive a non-binding offer via email about the value of the goods and the shipping costs. Only after your reconfirmation will the offer be converted into an order.

17. How does the contact form work?

    You can use our contact form to contact us with your questions about products, orders, delivery times and much more. You are also welcome to request our brochures or our extensive product catalog here. Your inquiries will be processed as soon as possible.

18. Where can I find the general terms and conditions?

    Our general terms and conditions can be found under the menu item terms and conditions.

19. Where can I find the privacy policy?

    Our data protection guidelines can be found under the menu item Privacy.

20. How does the complaint about delivered goods work?

    The goods received must always be checked for completeness and damage upon delivery from the transport company to you. If you find any damage, please report it to the transport company immediately, note it and have it confirmed. Furthermore, we ask you to send an email with pictures of the damaged goods, the delivery note number and a short description to office@witasek.com. We will process your complaint as soon as possible. If you have any questions, please do not hesitate to contact us at +43 (0) 4276 3230.

21. Returns: How do I return goods?

    If you no longer need the goods already delivered or have ordered the wrong thing, you can send the goods back to us at your expense within 14 days, without giving any reason. After we have received the goods, the invoice amount for the returned goods will be transferred back to your account, provided that we have already received the invoice amount.
    ATTENTION: For quality assurance reasons, our PHEROMONE are non-returnable! We apologize for any inconvenience.
    More information on the right of withdrawal can be found under the menu Cancellation Policy and in our terms and conditions under the item "The consequences of revocations".

Your question could not be answered?
You can contact us here: by phone at +43 4276/3230, by email to office@witasek.com or using our contact form.
We look forward to your inquiry and would be happy to advise you on our products.