Cancellation Policy

The following instructions for cancellations only apply to users. Entrepreneurs do not have any withdrawal right/cancellation right.

Cancellation Instructions

You have the right to cancel this contract within fourteen days without indicating the reasons for cancelling. The cancellation period is fourteen days from the day that you or a third party appointed by you, who is not the carrier, have/has received the goods.

For exercising your cancellation, you must inform us

WITASEK PflanzenSchutz GmbH
Witasek Allee 2
9560 Feldkirchen in Kärnten
Telefon: +43 (0) 4276 3230
Fax: +43 (0) 4276 20 88-399
E-Mail: office@witasek.com

with a clear statement (e.g., a letter sent by mail, fax or E-mail) regarding your decision to cancel this contract. You may use the attached sample cancellation form, which is, however, not required. You may also fill in and submit the sample cancellation form or another clear statement. We will send you immediately (e.g., by E-mail) a confirmation regarding the receipt of such a cancellation, if you make use of this option.

In order to safeguard the cancellation period, it is sufficient that you send the notification regarding exercising your cancellation rights before the expiration of the cancellation period.

Consequences of Cancellations

When you cancel the contract, we must refund you all payments that we have received from you immediately, but not later than fourteen days from the day that we received the notification regarding you cancelling this contract, including the shipping charges (with the exception of the additional charges that have resulted from you choosing a different type of shipping than the inexpensive standard shipping offered by us), We will use the same method of payment for this refund, unless something different was explicitly agreed with you; in any case, you will not be charged any fees. We may withhold the refund until we have either received the goods or until you have produced proof that you have returned the goods, depending on which comes first.
You must immediately return or hand over the goods to us and, in any case, within fourteen days from the day on which you notified us about the cancellation of this contract. The period is safeguarded when you dispatch the goods before the expiration of the period of fourteen days. You bear the direct charges for returning the goods. In case you have returned the goods collect, we are entitled to withhold or charge an equivalent amount.
You are only liable for any possible depreciation of the goods, when this depreciation can be ascribed to unnecessary handling for testing of the composition, characteristics and operation of the goods.

Exclusion from the Withdrawal Rights/Cancellation Rights

The user does not have any withdrawal right /cancellation right for contracts regarding goods,

• that are manufactured according to customer specifications or clearly have been customised to personal needs;
• that can spoil quickly or whose expiry date would soon be exceeded (e.g., pheromones, pesticides, etc.);
• that are delivered sealed and are not suitable to be returned for reasons of public health or for hygienic reasons, to the extent that the sealing was removed after delivery (e.g., pheromones, pesticides, etc.);
• that after the delivery based on their composition have been mixed inseparably with other goods.

General Notes

Please note that the following notes are not prerequisites for effectively exercising the withdrawal rights/cancellation rights:

Please avoid damage and contamination of the goods. Please return the goods in the original packaging with all accessories and packaging components, if possible. If you no longer have the original packaging, please ensure sufficient protection against shipping damage by using suitable packaging. Loss, wear and tear, damage or contamination of the packaging may dissolve any liability for compensation in as much as the loss of value of the goods is connected to this and that it can be ascribed to unnecessary handling for testing of the composition, characteristics and operation of the goods.

Sample-Cancellation Form

Cancellation Form (english) download

Cancellation Form (german) download